FAQS

Below are answers to frequently asked questions regarding our tissue products, covering various aspects such as product specifications, usage instructions, and logistics. This guide aims to provide detailed and accurate information to assist you in making informed purchasing decisions.

  1. Product Specifications and Materials
    What materials are used to make your tissues?
    Our tissues are primarily made from 100% virgin wood pulp or recycled fibers; the specific material used depends on the particular product series. The “ply count” (e.g., 2-ply, 3-ply, or 4-ply) is clearly indicated in the description for each product. This metric represents the number of paper layers bonded together, designed to strike a balance between the tissue’s softness and its tensile strength.

Do these tissues contain fragrances or undergo chemical treatments?
Most of our standard products are fragrance-free and are manufactured using an “Elemental Chlorine-Free” (ECF) bleaching process. If a specific product series contains added skincare lotions, fragrances, or antibacterial agents, this information will be clearly marked on the product packaging.

  1. Usage and Safety
    Can your tissue products be flushed down the toilet?
    Standard facial tissues and paper towels (kitchen paper) retain their structural integrity when wet; therefore, they should not be flushed directly down the toilet. This is because, unlike toilet paper, they do not break down rapidly and can lead to plumbing blockages. Only products explicitly labeled as “Septic-Safe Toilet Tissue” are designed to be disposed of through sewage systems.

Is the product packaging recyclable?
The outer corrugated cardboard shipping boxes are fully recyclable. The plastic film used for individual product wrapping is typically classified as #4 plastic (LDPE). Please consult your local municipal recycling guidelines to confirm whether your local recycling facility accepts this type of soft plastic film.

  1. Why does the shipping cost seem high for lightweight products?
    Tissues are a classic example of a “low-density” commodity. Although they are lightweight, they occupy a significant amount of physical space. Logistics carriers typically calculate shipping costs based on “Dimensional Weight”—charging based on the amount of space a package occupies within a transport vehicle.
  2. Storage and Shelf Life
    How should large-quantity orders of tissues be stored? To ensure product quality, paper products should be stored in a cool, dry environment. High humidity levels can compromise the stiffness of the paper and may even cause the adhesive seals on the packaging to fail. When stored properly, paper products typically do not have a strict “shelf life” or expiration date.
  3. Troubleshooting Common Issues
    What should I do if freshly opened paper products have a slight odor?
    Due to manufacturing and packaging processes, newly produced paper products may occasionally emit a faint, natural “papery” scent immediately upon being unsealed. Typically, this odor will dissipate within a few hours after the packaging has been opened and the product is exposed to air.